Date of Travel: Nov 2007 Flying from: London Heathrow Airport Flying to: Rome Fiumicino Airport Class: Economy Recommended: No Submitted By: Anita Green Comments: I have flown British Airways before on a 1p flight and had excellent service, with hot food, free drinks etc. This time I paid full price with my airmiles and the flight was delayed and the plane changed, so having booked in on line and choosing seats these were no longer the same extra leg room seats booked. The plane was really old and tatty. My partner's seat had no head cushion and the pocket was falling off in front. The meal consisted of what they called a bacon brioche but was in fact cold bacon in a finger roll with tomato ketchup, disgusting. The coffee was insipid, even the stewards were saying it looked a bit weak but did nothing to rectify it. Think I will stick to the cheap BA flights that they have just sold off to Easyjet. This smacked of cheap airline but with the added bonus of paying full price.
Date of Travel: Nov 2007 Flying from: Rome Fiumicino Airport Flying to: London Heathrow Airport Class: Economy Recommended: No Submitted By: Anita Green Comments: This flight was delayed for over an hour with no information provided. The flight was half empty which meant we could spread out which was good. The crew were jovial rather than professional, but this was ok as it gave an atmosphere on the half empty plane. The food was a sandwich and chocolate bar - hardly inspiring at 9pm when you have paid more than twice the price of a no frills airline and you have sat around waiting in an airport lounge for hours. This flight was ok but gave no more than a no frills airline other than a sandwich and a drink - not really worth the extra £200 odd more than a no frills. BA used to be really good but I wouldn't pay for them again
Date of Travel: Nov 2007 Flying from: London Heathrow Airport Flying to: Hong Kong International Airport Class: Economy Recommended: Yes Submitted By: CC Comments: Everything about BA was disappointing for such a large airline. I am an emerald One-World member, but that did not get me any special treatment. My wife and I checked in at Heathrow more than 3 hours before the flight and was told that every economy-class seat in the 747 has been booked by people who checked in on the internet, and so there were only 4 seats left for us to choose. Typically on other One-World airlines, an emerald member would get priority seating, but not BA.
Date of Travel: Oct 2007 Flying from: London Heathrow Airport Flying to: Los Angeles International Airport Class: Business Recommended: No Submitted By: Ashley Comments: Flew BA from LHR to LAX, a 10 hour flight. FA's were unfriendly and rude. Cabin although the new club world was the only thing nice about the plane. Id like to know when these snippy queer flight attendants have ever paid the kind of money we did for these seats ?? Over 7000 !!!Each !! BA - GO TO HELL !!
Date of Travel: Oct 2007 Flying from: London Heathrow Airport Flying to: Los Angeles International Airport Class: Business Recommended: No Submitted By: Ashley Comments: Flew BA from LHR to LAX, a 10 hour flight. FA's were unfriendly and rude. Cabin although the new club world was the only thing nice about the plane. Id like to know when these snippy queer flight attendants have ever paid the kind of money we did for these seats ?? Over 7000 !!!Each !! BA - GO TO HELL !!
Date of Travel: Sep 2007 Flying from: Manchester Airport Flying to: Madrid Barajas Airport Class: Economy Recommended: No Submitted By: Ian Jones Comments: British Airways are an absolute shambles they have no appreciation that a customer requires his luggage in order to continue with his holiday. Food was inedible, communication regarding lost bicycle non existent. I am furious and will take this matter as far as I can in order to obtain a full refund.
Date of Travel: Sep 2007 Flying from: Jersey Airport Flying to: London Gatwick Airport Class: Economy Recommended: Yes Submitted By: Mrs. M.C.Gomes Comments: I like fly with British Airways, the staff is very helpful, the food is good, I been fly with then for many years and I will still carry on fly with British Airways.
Date of Travel: Aug 2007 Flying from: London Gatwick Airport Flying to: Naples Capodichno Airport Class: Business Recommended: No Submitted By: MR G Payne Comments: British Airways Honeymoon from Hell – I feel so strongly regarding the inexcusable treatment from BA that we have had to endure I have no other option that to explain the sequence of events, I will try to keep this brief:
Date of Travel: Jul 2007 Flying from: London Heathrow Airport Flying to: Melbourne airport Class: Economy Recommended: No Submitted By: Natalia Comments: Just back home after flying with British Airways and Qantas and what a stressful experience that was. Had to travel with BA because the travel agency has a contract with them. Will never ever select it myself and definitely would not recommend it to anyone. All the flights were late. The flight from Rome landed in the middle of nowhere near terminal 5. Before flying from London to Melbourne (almost 20 hours as it is) we had to sit inside the plane for 2 hours because the loud speakers were not working. The entertainment system was not working most of the time and the crew could not turn the light off at night on the second part of the flight from London to Melbourne. The food was really bad all the way and on the second half of the above-mentioned flight we did not even have a choice of meals. The staff was very unfriendly and unhelpful. To top it all up, all our luggage was lost and they do not seem to be making any effort to find it. It seems no-one knows whether it even made it to London. Definitely the worst airline we have ever used.
Date of Travel: Jul 2007 Flying from: Cape Town International Airport Flying to: London Heathrow Airport Class: Economy Recommended: No Submitted By: MJK Comments: 6 flights in and out of LHR with BA - all late, baggage late and the new in-flight entertainment system does not work. Staff actively encouraging passengers to complain about the ongoing poor service. Staff openly complaining about cost cutting and staff shortages the reason for poor service and how management are killing off the BA name. Not very encouraging for our national airline.
Date of Travel: Jul 2007 Flying from: London Heathrow Airport Flying to: Los Angeles International Airport Class: Premium Economy Recommended: No Submitted By: Katrina Comments: I flew for the first time on British airways with my husband and 2 toddlers.
Date of Travel: Jul 2007 Flying from: London Heathrow Airport Flying to: Los Angeles International Airport Class: Premium Economy Recommended: No Submitted By: Katrina Comments: I flew for the first time on British airways with my husband and 2 toddlers.
Date of Travel: Jun 2007 Flying from: London Heathrow Airport Flying to: Edinburgh Airport Class: Economy Recommended: No Submitted By: D. C. James Comments: I have flown BA 7 times and they have lost my luggage 6 times! There is no human to talk with, just a machine that says they're busy and hangs up. The internet help is a joke - hasn't changed in days. Avoid at all costs - rude and careless!!
Date of Travel: Apr 2007 Flying from: Sydney Airport Flying to: Bangkok International Airport Class: Premium Economy Recommended: No Submitted By: Alan Bone Comments: I have flown SYD-BKK many times, the last two times on BA.
Date of Travel: Mar 2007 Flying from: London Gatwick Airport Flying to: Alicante Airport Class: Low Cost Seat Recommended: Yes Submitted By: Anita Comments: We got 1p flights to Alicante which meant with taxes it cost just £26 return each. We checked in 24hrs before hand online and chose our seats - exit seats with extra leg room (no extra charge). A meal was included (not great but airline food never is). Also included were free drinks. This was absolutely excellent value and although there was a bit of a delay on the way out (due to wheelchair passengers not turning up on time) the staff were cheerful and helpful and this is the best flight I have been on in a long time and the cheapest.
Date of Travel: Mar 2007 Flying from: London Gatwick Airport Flying to: Izmir Adnan Mend Airport Class: Economy Recommended: Yes Submitted By: Heather Moles Comments: Well the flights both ways were very smooth and excellent landings and we were completely on time both ways.
Date of Travel: Mar 2007 Flying from: London Heathrow Airport Flying to: John F. Kennedy International Airport Class: Economy Recommended: Yes Submitted By: Dillzo Comments: Absolutely Great! Onboard entertainment was 5 star! Food was alright but could be improved! Staff really friendly and didn't see them once without a smile on their face! Aircraft was spotless! Aircraft was fresh and cool but not like some airlines were they put the air conditioning up so much you freeze! Constantly handing out drinks whenever we required them! If we wanted water, cold fresh water was available at the back of the aircraft! They gave us snacks (nuts, biscuits) every hour!
Date of Travel: Jan 2007 Flying from: London Heathrow Airport Flying to: Vancouver International Airport Class: Economy Recommended: No Submitted By: Kim Stafford Comments: Awful!! Very disappointed - food was cold, seats were cramped and tatty, I travelled in a large group and we had to fight with the check in staff so we could sit together! And on the way back we all got split up sitting all over the plane. Headphones for in-flight entertainment didn't work. The list goes on. The worst thing by far was the service from the in-flight crew, they were rude and miserable which only made the flying experience a thousand times worse. I love to fly. But never again will I set foot on a BA plane.
Date of Travel: Dec 2006 Flying from: Los Angeles International Airport Flying to: London Heathrow Airport Class: Premium Economy Recommended: No Submitted By: Marc Porter Comments: The worst airline ever! They could direct us to the wrong gate and they shouted at us for being late. The food was cold and they refused to reheat it. The entertainment system keep going out and they finally turned it off. It was the New Years Eve flight and they refused to serve champagne although the crew was enjoying it in the galley. They ran out of alcohol as they said they did not stock enough although no one drank that much! They self congratulated themselves on what hard work they did on the flight and the passengers jeered this arrogant and false self proclamation. They gave out customer service cards only to first class passengers who they gave away free bottles of champagne. And to top it off they were late arriving and lost my bags. British Airways NEVER AGAIN!
Date of Travel: Dec 2006 Flying from: Los Angeles International Airport Flying to: London Heathrow Airport Class: Premium Economy Recommended: No Submitted By: Marc Porter Comments: The worst airline ever! They could direct us to the wrong gate and they shouted at us for being late. The food was cold and they refused to reheat it. The entertainment system keep going out and they finally turned it off. It was the New Years Eve flight and they refused to serve champagne although the crew was enjoying it in the galley. They ran out of alcohol as they said they did not stock enough although no one drank that much! They self congratulated themselves on what hard work they did on the flight and the passengers jeered this arrogant and false self proclamation. They gave out customer service cards only to first class passengers who they gave away free bottles of champagne. And to top it off they were late arriving and lost my bags. British Airways NEVER AGAIN!
Date of Travel: Dec 2006 Flying from: London Heathrow Airport Flying to: Oslo Gardermoen Airport Class: Economy Recommended: Yes Submitted By: Jo Comments: We flew from Heathrow at the time of all the fog chaos...... We only waited outside the terminal for half an hour and we were looked after fairly well, although I must say that I thought that they should have let people with babies inside, instead of making them wait outside in the bitter cold. There were huge queues inside however our flight was called to the front immediately. The flight only took off about 15 mins late.
Date of Travel: Dec 2006 Flying from: Mauritius Airport Flying to: London Heathrow Airport Class: Economy Recommended: Yes Submitted By: Steven Comments: The flight arrived on time at Heathrow although it was delayed for about an hour and 30 minutes in Mauritius. The breakfast wasn't that tasty and the so called lunch was horrible! Dinner wasn't bad. One thing that really surprised me was the cabin crew. Not even a smile and not approachable and they say they are the friendliest airline!
Date of Travel: Nov 2006 Flying from: Birmingham International Airport Flying to: Geneva International Airport Class: Economy Recommended: No Submitted By: Kerry Ferguson Comments: BA Connect flight at 11:00 on 17 November. The flight was cancelled at 10:30 with no explanation - presumably because there were so few people on it.
Date of Travel: Nov 2006 Flying from: Lagos Murtala Muhammed Airport Flying to: Manchester Airport Class: Economy Recommended: Yes Submitted By: C.M. Oyinloye Comments: I flew with this airline from Lagos via Heathrow to Manchester but the airline managed to lose both of my luggages. One of my bags was returned after about a week, but almost 4 months after I am yet to receive the other bag. The phone number to call is a premium line and they keep you on hold forever. When you finally manage to get through the staff make you feel they are doing you a favor. I certainly will not be using this airline again. If I could give them minus 20stars for baggage handling I would.
Date of Travel: Oct 2006 Flying from: Newcastle International Airport Flying to: Miami International Airport Class: Economy Recommended: Yes Submitted By: Joe Comments: Yet another Florida holiday and back with BA flown with some of the Charters, Virgin and the American carriers in the past. BA consistently work out cheaper than Virgin and offer a better customer service experience. The flight from to and from MIA was on time as was the connection to NCL, the food was as good as any on the way out not as good on the way back but the American stuff never is. AA and Virgin come up short on entertainment the World Traveler package is excellent on a return flight with AA seat back TVs were not provided, never been the case with BA. Will use again and again.
Date of Travel: Oct 2006 Flying from: Edinburgh Airport Flying to: London Heathrow Airport Class: Economy Recommended: No Submitted By: Chun Lee Comments: My wife and I travelled on LHR-GLA and returned on EDI-LHR in economy in last October. Why I only posted my sharing after almost one year is that not only we have a bad experience in our trips but much worse is what happened in the last one year in pursuing with BA.
Date of Travel: Jun 2006 Flying from: London Heathrow Airport Flying to: Aberdeen Airport Class: Economy Recommended: No Submitted By: Sam Lynch Comments: We missed our first flight, BA kindly changed the flights free of charge to the next morning. On arrival to Heathrow, the self-checkin would not let us check in, so we went to the check-in desk, the lady was very helpful but noticed that our flight change had not been activated. We then had to run over to the sales desk to get it sorted.
Date of Travel: May 2006 Flying from: London Gatwick Airport Flying to: Lanzarote Airport Class: Economy Recommended: Yes Submitted By: M Wright Comments: Check in was amazingly efficient & very friendly. They were extremely helpful with my disabled mother, including getting her on & off the plane at each end. The service on board was excellent, even though the flight was busy, we didn't feel as though we had been forgotten about & the food was great!
Date of Travel: Mar 2006 Flying from: London Heathrow Airport Flying to: Hong Kong International Airport Class: Economy Recommended: Yes Submitted By: T.T. Comments: Could not fault at all. Everything from Check-in to arrival in Hong Kong was excellent. The staff were friendly and polite, meals were good, there was a great choice of in-flight entertainment.
Date of Travel: Jan 2006 Flying from: London Heathrow Airport Flying to: Toronto Pearson International Airport Class: Economy Recommended: Yes Submitted By: James Farnan Comments: Excellent flight from Heathrow to Toronto by BA. Best service, friendly staff and very good in flight entertainment. Also the return journey from New York was excelent. Will travel by BA again.
Date of Travel: Aug 2005 Flying from: London Heathrow Airport Flying to: Bangkok International Airport Class: Economy Recommended: No Submitted By: Val Comments: It was a horror of the flight for me, my wife and our son. The arrogance of the crew treating anyone in the 'kettle' class is disgusting. My son was thirsty and asked for some water. These people (the crew) were entertaining themselves in the galley. After pressing the service button, I was waiting for 20 minutes to get hostess to approach me, cancel the call and disappear again. I finally helped myself with the water. When complained I was explained that she was busy (in the middle of the night) and intended to attend my call later. I was left to wonder what she was busy with. The rest of the flight wasn't better. I was constantly given 'the evil stare' for complaining. The crew is bullying the passengers. NEVER AGAIN with BA.
Date of Travel: Jun 2004 Flying from: London Heathrow Airport Flying to: Glasgow International Airport Class: Economy Recommended: Yes Submitted By: C Brown Comments: Checked in at Heathrow with no probs. Check in staff kindly checked me in for my return flight also as it was the same day - very handy.
Date of Travel: Jun 2004 Flying from: London Heathrow Airport Flying to: Larnaca Airport Class: Economy Recommended: Yes Submitted By: Mrs C Brown Comments: We flew BA when travelling to Cyprus on our honeymoon. All the staff we spoke to were very friendly and helpful. We laughed and joked with the air steward that we were on honeymoon. Prompted by my husband somehow managing to throw his wedding ring - it was too big - across the aisle. Just after take off we were served with champagne and chocolates.
