Date of Travel: Aug 2007 Flying from: Larnaca Airport Flying to: Manchester Airport Class: Economy Recommended: No Submitted By: Ben Cowley Comments: Our Flight back from Larnaca was delayed for over 40 hours of which most of that time was spent lying on the floor of the departure lounge not knowing what was going on or when we were leaving. We were provided with next to no information as to when or flight would be departing which resulted in us being trapped in the airport for over 24 hours. Although put up in a hotel for 12 hours the whole situation was an absolute nightmare and I will no longer even consider flying with Monarch airline as I am sure neither will the other 300 passengers who flew with me! appalling experience!
Date of Travel: Aug 2007 Flying from: Birmingham International Airport Flying to: Rhodes Diagoras Airport Class: Charter/Package Recommended: Yes Submitted By: G Wilkinson Comments: Brilliant.. Cabin crew wonderful, answered my queries food typical airline food, edible actually not enough because I like a lot of food ha-ha, availability of refreshments was good too. And as for the timing of departing/arrival was fantastic. Recommend monarch anytime. Many thanks to all the crew on sat 18th august and 25th august.
Date of Travel: Jul 2007 Flying from: London Gatwick Airport Flying to: Sanford International Airport Class: Premium Economy Recommended: Yes Submitted By: Neil Murphy Comments: They were unable to provide a premium service despite booking this with them and the only reason I booked this was the opportunity for extra leg room on the return journey
Date of Travel: Jul 2007 Flying from: London Gatwick Airport Flying to: Malaga Airport Class: Economy Recommended: No Submitted By: Paula Holmes Comments: I have solved a mystery! I now know why Monarch does not offer any complimentary food or drink. It's because if the passenger in front of you puts their seat back (as most people do), you cannot put your tray table down to put a glass on. The trolleys go up and down selling blankets, drink, game cards, grotty food, magazines, perfume, and charity collection. A passengers does not get a glass of water, even a peanut and I paid £196 for this budget airline fight. Ground staff were rude and sour, however FA's were jolly.
Date of Travel: Jun 2007 Flying from: London Gatwick Airport Flying to: Male International Airport Class: Premium Economy Recommended: Yes Submitted By: Paula Holmes Comments: Well worth the extra money to upgrade to Premium on long haul. Access to the nice calm VIP lounge at both Gatwick and Male, and a friendly greeting on board. Brand new plane. Leather seats, water bottle and an excellent amenity pack. Drinks served with doubles. Huge lunch with a smoked salmon, salad, chicken dish, large plate of cheese and choc mousse. The captain & crew were fantastic, and I saw they were particularly sweet to the honeymoon couples which was lovely. I travel regularly on Virgin Atlantic Upper Class on which you get more room, but the general service was 10 times better with Monarch. However 3 hours late departing was very irritating.
Date of Travel: Mar 2007 Flying from: London Luton Airport Flying to: Lanzarote Airport Class: Charter/Package Recommended: Yes Submitted By: Sue Burr Comments: Outbound Flight left on time and arrived 30 minutes early. Inbound we had a 2 hour flight delay, apparently because mechanical problems at Luton before leaving.
Date of Travel: Feb 2007 Flying from: London Gatwick Airport Flying to: Malaga Airport Class: Premium Economy Recommended: Yes Submitted By: John Munroe Comments: On 20/2/07 dep LGW for AGP on flight ZB 736. Departure delayed by 25 minutes and arrived 10 minutes late. Cabin staff were dressed smartly and their attention to passengers needs was above average. Excellent attention to detail when the safety briefing was carried out and even the captain made special reference for need to put one's reading matter down so full attention could be made to the briefing. By no means the airlines fault, but there was niggly slight to moderate chop for the majority of the trip which the flight deck tried to minimise by descending from 37000 to 31000 without much improvement. Extra legroom seat more than adequate.
Date of Travel: Feb 2007 Flying from: Malaga Airport Flying to: London Gatwick Airport Class: Premium Economy Recommended: Yes Submitted By: John Munroe Comments: Departed on time from AGP and arrived on time at LGW. Cabin staff were friendly, efficient and helpful. Good public announcements along with very good safety briefing. The extra length seats which cost £15 per person are well worth the money especially for me at 6ft 2ins. Chose to buy the two course lunch which was sufficient in quantity and as good as one would expect to get for the price (£6) which included orange juice and coffee/tea. I have read a few disparaging reviews about Monarch but I was very happy with everything especially for the price. I would use Monarch again.
Date of Travel: Jan 2007 Flying from: Goa International Airport Flying to: Manchester Airport Class: Charter/Package Recommended: No Submitted By: Mrs Day Comments: We were over 20 hours delayed. We stood in a queue continually for over 5 hours. We were not kept up to date of the time of departure. The food was absolutely disgusting, and the staff were unpleasant and unhelpful. The comfort left a lot to be desired.
Date of Travel: Oct 2006 Flying from: Manchester Airport Flying to: Palma Mallorca Airport Class: Low Cost Seat Recommended: Yes Submitted By: V Shaw Comments: I have travelled several times with monarch airlines and I must say I find the staff extremely friendly and helpful. The planes are very comfortable. Nothing is too much trouble they work very hard for us passengers. I am pleased to say that I would travel every time with them if I could. Well done monarch!
Date of Travel: Oct 2006 Flying from: Manchester Airport Flying to: Cancun Airport Class: Charter/Package Recommended: No Submitted By: David Allan Comments: We flew from Manchester to Cancun via Gatwick as part of a late-availability KUONI package.
Date of Travel: Oct 2006 Flying from: Edinburgh Airport Flying to: Dalaman Airport Class: Charter/Package Recommended: Yes Submitted By: Miss Sami Morgan Comments: The flight going out to Turkey was FAB. Gorgeous leather seats PLENTY of leg room (even @ 5ft 5in - I like room to slouch) very comfy, in-flight movie was good (mi3) food not bad (never thought of booking veg option oops) cabin crew friendly and helpful, more or less slept the whole way there. However flight back to Edinburgh was less than FAB.
Date of Travel: Oct 2006 Flying from: Cardiff Airport Flying to: Sanford International Airport Class: Economy Recommended: No Submitted By: Mr Richard Bryan Comments: Not very comfortable for a flight to Florida. Had a job to see video screens for people's heads in the way. Food was poor quality. Had to pay for headsets. The only good thing about the flight was the cabin crew, very helpful. Wrote to monarchs customer services with a complaint, it took three months to receive a reply and then the complaint wasn't resolved. My wife and I will never fly with monarch again.
Date of Travel: Oct 2006 Flying from: Manchester Airport Flying to: Tenerife South Reina Sofia Airport Class: Charter/Package Recommended: Yes Submitted By: Martin Morgan Comments: After reading quite a few of these reviews about Monarch I felt I must make some kind of comment.
Date of Travel: Sep 2006 Flying from: London Stansted Airport Flying to: Palma Mallorca Airport Class: Charter/Package Recommended: Yes Submitted By: Dawn Gallagher Comments: Everything first class, even considering the 15 mins delay. Well deserving of their schedule upgrade!
Date of Travel: Sep 2006 Flying from: Kos International Airport Flying to: Manchester Airport Class: Charter/Package Recommended: No Submitted By: LN Green Comments: Monarch cancelled one flight (not ours).Olympic Holidays took us off our original flight and sent us to Manchester instead of Gatwick without a word of consultation or explanation, leaving us with a mini bus journey of approximately 5 hours extra. Will I be using Monarch/Olympic Holidays again? Not if you paid me. Besides the general disregard for passenger’s upheaval and stress, the plane was packed like sardines in a can.
Date of Travel: Sep 2006 Flying from: Manchester Airport Flying to: Thessaloniki Airport Class: Charter/Package Recommended: No Submitted By: J Welch Comments: My wife and I flew to Halkidiki on a late deal, and having been told "Monarch are fine for legroom" by the agent, never thought about it until we were shoved on the very last row of the aircraft.
Date of Travel: Sep 2006 Flying from: Tenerife South Reina Sofia Airport Flying to: London Gatwick Airport Class: Economy Recommended: No Submitted By: Chris Brown Comments: Flew back from Tenerife with Monarch after a group holiday. There was nothing overly bad about the flight that I feel I have make special mention of.
Being over 6 foot I did find the legroom poor, pretty normal for a charter flight. We have an 18 month old who wanted to run up and down the aisle, which we allowed and supervised for short periods - much to the disgust of the cabin crew who were busy selling their wares.
The food was above average.
Date of Travel: Aug 2006 Flying from: Heraklion Airport Flying to: Manchester Airport Class: Charter/Package Recommended: No Submitted By: C Lloyd Comments: An extremely uncomfortable flight. After getting through check in and passport control at Heraklion, which for those who have been there will know is an effort in itself, the last thing you want is a plane that makes you want to swim home instead.
Date of Travel: Aug 2006 Flying from: Manchester Airport Flying to: Alicante Airport Class: Low Cost Seat Recommended: Yes Submitted By: Richard Dennell Comments: I have found Monarch Airline to be very good in all areas of there service. On time, never late, good value, good staff, good food, and clean aircraft. Well done Monarch!
Date of Travel: Aug 2006 Flying from: Manchester Airport Flying to: Larnaca Airport Class: Charter/Package Recommended: No Submitted By: J Stevens Comments: Monarch check in desk insisted in putting me, a disabled person, next to the window, don’t they realise that their seats are so uncomfortable once in that position a person can stiffen up and be unable to move.
Date of Travel: Aug 2006 Flying from: Glasgow International Airport Flying to: Sanford International Airport Class: Economy Recommended: No Submitted By: Not Specified Comments: Chose Monarch thinking it would be a better flight than the one with MyTravel the previous year, how wrong could I be. No in-flight entertainment worth talking about, food poor, toilets awful, staff ok but not perfect.
Date of Travel: May 2006 Flying from: London Gatwick Airport Flying to: Male International Airport Class: Premium Economy Recommended: No Submitted By: Not Specified Comments:
Upgraded but entertainment system not working and did not attempt to resolve. Stayed for 2 hours on the tarmac at Manchester picking up passengers on the way!! Generally useless do not use unless desperate.
