Date of Travel: Sep 2007 Flying from: London Luton Airport Flying to: Dalaman Airport Class: Economy Recommended: Yes Submitted By: Glen Comments: There was no room on the plane and just my luck I had someone in front of me bouncing around on her seat pushing the seat back. The food was awful but there again what plane food isn't!
Date of Travel: Sep 2007 Flying from: Manchester Airport Flying to: Dalaman Airport Class: Economy Recommended: Yes Submitted By: Deborah Owen Comments: After reading recent reviews for Onur air we were a bit worried about the service that we would receive. We need not have worried. The flights departed just 10-20 minutes later than expected- the staff were both courteous and friendly, the food was the same as any other airline and included free soft drinks, whilst alcohol was certainly cheaper than most other airlines we have used.
Date of Travel: Aug 2007 Flying from: Manchester Airport Flying to: Antalya International Airport Class: Charter/Package Recommended: No Submitted By: Paul Johnson Comments: This airline should be avoided like the plague. Delays delays delays that is the biggest problem 12 hour delay with no reason given or even so much as an apology we were traveling with a young child , we weren't given any water until 5 hours in to the delay there was no where to sit in the airport. There is also a serious lack of communication between this airline and its passengers. Once boarded the staff didn't speak English and were quite rude at times. The plane was clean but there was only one toilet working on the whole plane, and the food was inedible it looked and tasted like kitty cat not that I eat cat food on a regular basis mind lol. Having talked to some other passengers with in the airport it would appear that Onur air have a very bad habit of canceling and delaying flights with no apparent reason given and no apology. Needless to say this airline lost a couple of hundred customers with these flights.
Date of Travel: Aug 2007 Flying from: Manchester Airport Flying to: Antalya Airport Class: Charter/Package Recommended: No Submitted By: Paul Johnson Comments: This airline should be avoided like the plague. Delays delays delays that is the biggest problem 12 hour delay with no reason given or even so much as an apology we were traveling with a young child , we weren't given any water until 5 hours in to the delay there was no where to sit in the airport. There is also a serious lack of communication between this airline and its passengers. Once boarded the staff didn't speak English and were quite rude at times. The plane was clean but there was only one toilet working on the whole plane, and the food was inedible it looked and tasted like kitty cat not that I eat cat food on a regular basis mind lol. Having talked to some other passengers with in the airport it would appear that Onur air have a very bad habit of canceling and delaying flights with no apparent reason given and no apology. Needless to say this airline lost a couple of hundred customers with these flights.
Date of Travel: Aug 2007 Flying from: Dalaman Airport Flying to: Manchester Airport Class: Charter/Package Recommended: No Submitted By: R Pritchard Comments: I have never heard of Onur air before my flight to and from turkey but I thought I would try them out as I booked my family holiday direct. I arrived at Dalaman airport at 01.00 on 27/08/07 for a 04.30 flight I asked on the check in desk if all was in order, "Oh yes sir the flight is on time according to our records". 04.30 came and went without any information from the airport staff or updates on the passenger information listings. We were delayed for 8 hrs with no explanation. This is the only airline I have ever been on were the captain has never said a word to the passengers both outward/inward flights. It will be my one and only flight with this company. The seats on the aircraft are awful with a very large lump in the base of your seat which sticks into your back rather than supports it. The food is awful, if you happen to travel with them buy something before boarding. I know the company are new to our shores but they need to switch on to how to treat us as customers
Date of Travel: Aug 2007 Flying from: Exeter Airport Flying to: Dalaman Airport Class: Charter/Package Recommended: Yes Submitted By: Mrs W Clements Comments: Flight supposed to leave 10.00am departed 09.40hrs cabin crew calm and polite all safety instructions in Turkish and English. Food normal mass catering airline food did resent not having a choice when booking(told we had to have meal and pay for it ). Flight no better or worse than any other airline more leg room than most flights...return fight left 10mins late!! All in all good service from a cheap airline would use them again.
Date of Travel: Aug 2007 Flying from: Manchester Airport Flying to: Bodrum Airport Class: Economy Recommended: No Submitted By: Lynda Kelly Comments: We have just returned from Gumbet in Turkey and this is the first time we have used Onur Air but NEVER AGAIN! On the way out we were delayed for 3 hours at Manchester once on the plane, the service was very hurried and meal just about edible but ok. On our way home it was terrible, the food was disgusting, no in flight entertainment again, and it was far too hot for a flight of 4 hours.! I asked for a cold drink of water and one very rude flight attendant looked at me like I was asking for a bottle of champagne it was given to me with a shove and she didn't turn a hair. Everything was again rushed and we had to keep seatbelts on for 1 hour even though I didn't feel any turbulence at all I think they just wanted to keep us in our seats so they could stuff their faces behind the curtains! Don't use them and maybe we will get better service for all ok.
Date of Travel: Aug 2007 Flying from: Newcastle International Airport Flying to: Bodrum Airport Class: Charter/Package Recommended: Yes Submitted By: M. Murray Comments: We flew from Newcastle to Bodrum. As it's my first flight, I have nothing to compare it with. I was pleasantly surprised. We were given the extra leg room on the outward flight without requesting it. Very comfortable. The food was not to my taste but bits of it were ok. Soft drinks were brought when requested. Cabin crew responded quickly to the call buttons, and were polite. The return journey was not as comfortable. We were very tired and in the normal seats, I couldn't get comfortable (overtired I think as it was a very early flight). My children did not complain, they were quite happy, so I'm happy. We did land in Edinburgh instead of Newcastle, but the pilot did speak good English and kept us informed (problem at Newcastle airport and not with the flight itself). Very professional.
Date of Travel: Aug 2007 Flying from: Liverpool John Lennon Airport Flying to: Dalaman Airport Class: Economy Recommended: No Submitted By: Katrina Comments: Just got back from holiday after flying with Onur air...I too had read reviews and was nervous to say the least! We did Liverpool to Dalaman. Flight out was on time...the food wasn't great but I expected that. We hit some major turbulence which can't be helped...though people screaming when we hit it was a mite off putting. The landing I have to say was awful...how the plane stayed together was a miracle. I have used many airlines before and never experienced noise, rattling and a plane shaking...from the inside. Everyone cheered when we came to a stand still!
Date of Travel: Aug 2007 Flying from: Leeds Bradford Airport Flying to: Dalaman Airport Class: Charter/Package Recommended: Yes Submitted By: Not Specified Comments: Reading the views before departure on this website I nearly cancelled our holiday as I was so scared. In reality the flights were only delayed on return by 2hrs,the plane was new and clean.The staff were obsessed with safety-the safety video was in English.The food was no better or worse than any other airline- all soft drinks were free and you could have as many as you liked. The landings were excellent in both directions and I have had some "dodgy" landings at Leeds/Bradford with other airlines -I write this review so that if you are travelling with ONUR air soon just judge them for yourself and dont scare yourself to death as I did before flying.
Date of Travel: Aug 2007 Flying from: London Gatwick Airport Flying to: Antalya International Airport Class: Economy Recommended: Yes Submitted By: Dorina Comments: I definitely recommend this airline the leg room on their planes are far better than my travel or any other European flight I have ever been on. The outbound flight the plane was 2 4 2 seating and inbound was even bigger 3 3 3 seating. The food was ok and contrary to what I have read it was not Turkish.
Date of Travel: Aug 2007 Flying from: London Gatwick Airport Flying to: Antalya Airport Class: Economy Recommended: Yes Submitted By: Dorina Comments: I definitely recommend this airline the leg room on their planes are far better than my travel or any other European flight I have ever been on. The outbound flight the plane was 2 4 2 seating and inbound was even bigger 3 3 3 seating. The food was ok and contrary to what I have read it was not Turkish.
Date of Travel: Aug 2007 Flying from: Glasgow International Airport Flying to: Dalaman Airport Class: Economy Recommended: No Submitted By: David Murray Comments: Do not use this airline unless you have very very low expectations of what customer service and courtesy are all about. 1 hour delay going out with no explanation or apology and a 13 hour delay on return again with no information or apology from anyone.
Date of Travel: Aug 2007 Flying from: Manchester Airport Flying to: Dalaman Airport Class: Economy Recommended: No Submitted By: Sharon Blackmore Comments: Flight was at 11.00 am got to airport 3 before. Checked in advised we were delayed until 5pm, then nothing happened, we enquired at customer services - then told delayed until 11pm that night without any explanation. I had a child with me and there was a very drunken man stumbling on to the plane - they let him on !! It was all abit bizarre to be honest. We thought we had the bad look on the way out only to find we had a 5 hour delay on the way back. The air line gets top marks for been pants ! It was the equivalent of ' Faulty Towers'.
Date of Travel: Aug 2007 Flying from: Glasgow International Airport Flying to: Bodrum Airport Class: Charter/Package Recommended: Yes Submitted By: Lorraine MacLeod Comments: Flight delayed by one hour going out but on time going home, even arrived back in Glasgow 10 minutes early. Friendly staff on board with lovely meal and another round of drinks trolley free of charge. Homeward journey a bit different, with the staff pre-occupied in the duty free round after breakfast. There appeared to be a drinks trolley at front and back but missed the middle completely. Air very dry, which probably contributed to all the coughing. Very tired & thirsty, would advise to take water on board just in case. All in all, would use again but disappointed at lack of in flight entertainment.
Date of Travel: Jul 2007 Flying from: Glasgow International Airport Flying to: Antalya International Airport Class: Charter/Package Recommended: No Submitted By: Pauline Lynch Comments: This airline should be avoided at all costs. Delayed 2 hrs going out then one engine goes, told to divert to Manchester(alot of us were not going to get back on)then he changed his mind and will continue. Then 30 mins from Antalya changes his mind and go to Istanbul. Wait four hrs for a new plane. Female staff very rude everything just seemed like an effort for them. On way back delayed one hour staff a little better and guess what? Engine goes again even my partner was terrified and he loves flying. Landing was very bumpy just glad we made it . You couldn't pay me to fly with this mob again.
Date of Travel: Jul 2007 Flying from: Glasgow International Airport Flying to: Antalya Airport Class: Charter/Package Recommended: No Submitted By: Pauline Lynch Comments: This airline should be avoided at all costs. Delayed 2 hrs going out then one engine goes, told to divert to Manchester(alot of us were not going to get back on)then he changed his mind and will continue. Then 30 mins from Antalya changes his mind and go to Istanbul. Wait four hrs for a new plane. Female staff very rude everything just seemed like an effort for them. On way back delayed one hour staff a little better and guess what? Engine goes again even my partner was terrified and he loves flying. Landing was very bumpy just glad we made it . You couldn't pay me to fly with this mob again.
Date of Travel: Jul 2007 Flying from: Cardiff Airport Flying to: Dalaman Airport Class: Charter/Package Recommended: Yes Submitted By: Jane Keevill Comments: We had a 27 hour delay with limited explanations apart from 'technical problems'. Onur have no staff in the UK and servis air seemed very dissatisfied with them. Engineers had to be flown from Turkey. When we finally boarded the flight it was very uncomfortable. We were in the back row with less leg room than most other rows and when the passenger in front reclined it was intolerable. I stood up as much as possible during the flight.
Date of Travel: Jul 2007 Flying from: London Gatwick Airport Flying to: Bodrum Airport Class: Charter/Package Recommended: Yes Submitted By: Kirsti Comments: It was our first time flying with Onur Air even though we go to Turkey every year for the past 5-6 years and to me someone who really does not enjoy flying I was pleasantly surprised. The leg room was the best I have ever had. I felt really comfortable on the flight. Yes we were delayed but only by about 10 mins but no sooner had we all sat down we took off, on the way home it was the same.
Date of Travel: Jul 2007 Flying from: Glasgow International Airport Flying to: Dalaman Airport Class: Low Cost Seat Recommended: No Submitted By: D Small Comments: Flew out and had no problems however the cabin crew are very miserable and never smile.
Date of Travel: Jun 2007 Flying from: Cardiff Airport Flying to: Bodrum Airport Class: Charter/Package Recommended: No Submitted By: A Littleboy Comments: Kept on aircraft for 3 hours because cargo doors would not close. No information given as to what was happening. Aircraft became intolerably hot was so unbearable. Given water if asked. Was very distressing. Would not off load passengers until problem fixed. Air crew communication very poor. When eventually taken off food served had been heated for so long it was hard and inedible. In total a night mare experience. Will never use air line again. Lost a day's holiday because of late arrival and exhaustion.
Date of Travel: Jun 2007 Flying from: Leeds Bradford Airport Flying to: Dalaman Airport Class: Economy Recommended: No Submitted By: CEJ Comments: Very poor flight and Service. Unable to refuel at Leeds Bradford Airport as no 'CREDIT' available so had to fly via Brussels causing a delay of 3 hours. No cabin checks by crew and they spoke very little English and unable to hear the details for the flight from the pilot. Further 3.5 hour delay on return flight - no reason given. Food inedible. WILL NEVER USE THEM AGAIN.
Date of Travel: Jun 2007 Flying from: Birmingham International Airport Flying to: Bodrum Airport Class: Charter/Package Recommended: Yes Submitted By: Derek webster Comments: I've used Onur on and off for the past 10 year and the only fault I've found with them is the food but as of 2008, if you have a holiday flight booked using ONUR please check as MEALS WILL NO LONGER BE AVAILABLE on flights.(not that they are worth having). This source was from H4U website. A budget airline at a budget price. I've been on worse UK airlines.
Date of Travel: May 2007 Flying from: Leeds Bradford Airport Flying to: Dalaman Airport Class: Charter/Package Recommended: Yes Submitted By: Harry Kay Comments: The outgoing flight was very good and a smooth landing was much appreciated. Incoming was 45 mins late and we did not have the time to buy what we wanted as the service was slow probabley understaffed. Another good landing probabley the best out of dozens at Leeds which can be hairy due to cross winds. I would recomend this Airline to anyone.
Date of Travel: Apr 2007 Flying from: Cardiff Airport Flying to: Dalaman Airport Class: Charter/Package Recommended: Yes Submitted By: Peter Stephens Comments: We went to Turkey with Onur Air and the flight was as good as all the other airlines we have used, the staff were very polite and helpful the meals were as good as any other airline. All in all very good value and highly recommended.
Date of Travel: Sep 2006 Flying from: Glasgow International Airport Flying to: Dalaman Airport Class: Charter/Package Recommended: No Submitted By: Lynn McGrail Comments: Awful awful awful! Ruined the end of our holiday!
Date of Travel: Aug 2006 Flying from: London Gatwick Airport Flying to: Bodrum Airport Class: Economy Recommended: Yes Submitted By: Mrs D Rock Comments: Plane much better than I had expected. Staff speak little English and have yet to learn about customer service. Just wanted to get out what they had to and didn't like being asked for anything. No safety checks. Food included in price - edible. On the whole adequate for price.
Date of Travel: Sep 2005 Flying from: London Gatwick Airport Flying to: Dalaman Airport Class: Charter/Package Recommended: Yes Submitted By: Bex Comments: On the date of flying, all Onur Air flights were delayed between 1-3 hours. That’s all flights throughout the day!
